Secret Shoppers Give Westbank Dry Cleaning Highest Overall Score in the U.S.
Customer satisfaction is at the heart and soul of Westbank Dry Cleaning. That’s why we are so proud to announce that we were honored with the first-ever YES! Award for “Year of Exceptional Service 2014” at the Clean Show in Atlanta on April 18th. The award was presented by MarketWise, a national mystery-shopping consulting company.
 (Left to right) Westbank’s William Charnes and Stacey Luster receiving the “Yes!” 2014 Award from Carolyn Nankervis, President of MarketWise Consulting Group, Inc. |
To be eligible for the YES! Award, all eight of our locations were secretly shopped six times throughout the year. The awards were based on 540 mystery shopper visits at participating cleaners across the nation.
The program consists of an evaluation of the counter person at drop off and pick up, and an overall evaluation of the quality of the cleaning and the customer service experience.
Westbank received the highest overall score in the country across all categories!
We are especially appreciative and proud of our staff for their dedication to a high standard for customer care. The YES! Award is a direct result of their commitment and expertise. When we meet and exceed industry standards, the real credit belongs to them.